Refund policy

As a solo artist at Asherah Jewellery, it can be financially challenging for me to process refunds, so please make your purchasing decisions thoughtfully. Feel free to reach out to me with any questions before making a purchase, and I will gladly provide you with additional information, images, or videos as needed. My email is: hello@asherahjewellery.co.uk. 

I understand that sometimes a piece may not fit or feel right once you've received it. Your satisfaction with wearing my jewellery is important to me, so here are suggestions on how I can help you:

  • You have the option to return the piece in its original condition within 14 days of receiving it for a full refund or store credit. All returns must be pre-authorised via email first. Please contact me before returning it to ensure it falls within the 14-day timeframe, and so that I can anticipate its arrival. In some cases, I may request a photo of the piece before you send it back to verify its original condition. My email is: hello@asherahjewellery.co.uk. 
  • If you have retained the packaging, I recommend shipping the return in the provided box. If not, any small jewelry box or a padded Ziploc bag will suffice. When mailing your return, I suggest using bubble wrap or cushion mailer if possible. Return shipping is your responsibility and I will not be responsible for packages lost in the mail. I suggest that you use trackable shipping methods to ensure it arrives. Please email me before you intend to ship the item so that I can provide you with the address.
  • Upon receiving your returned item, I will proceed with an exchange, issue store credit, or provide a refund.
  • If you purchased one of my pieces from a retailer that sells my work, please follow their specific return procedure.

Repairs Policy: 

I want to ensure your satisfaction with your purchase. If your items arrive damaged or broken, I am here to assist you. Please reach out to me within three days of receiving the items, providing photos of the damage. I will carefully assess each case and determine the appropriate course of action, which may include replacing the items at no additional cost. My email is: hello@asherahjewellery.co.uk. 

Please note that sale items and custom orders are not eligible for refunds, and they will be handled on a case-by-case basis. Similarly, any damage caused by the customer will be assessed individually to determine the appropriate resolution.