FAQ

What are Miyuki Delica beads? Miyuki Delica beads are high-quality, precision-cut glass beads that are known for their uniform shape and size. They are often used in intricate beadwork and jewellery designs due to their consistent shape and wide range of vibrant colours.

How long does it take to fulfill a standard order? Depending on the size of the order, such as one bracelet, it typically takes two to three business days to fulfill, and up to five working days for slightly larger orders. 

Do you make custom orders? Yes, I do accept custom orders! Please fill out this form, and we can discuss your specific requirements and design ideas.

Do you offer modifications to an existing design? Yes, I can offer different colors if needed. Please reach out to me here to discuss your customization requests.

How should I care for my beaded jewellery? To ensure the longevity of your beaded jewellery, please refer to the Jewellery Care section on my website. It provides detailed instructions on how to clean, store, and protect your pieces.

What if I need repairs or alterations to my jewellery? For information on repairs or alterations, please refer to my Repairs Policy for more details on how to proceed.

Do you accept returns or exchanges? Yes, I offer returns and exchanges. Please refer to my Returns or Exchanges Policy for detailed information on eligibility and process.

Do you ship internationally? Yes, I offer international shipping. You can refer to my Shipping Policy here. But please note that Asherah Jewellery will not be responsible for any import taxes or customs duties imposed by the destination country.

Are your pieces nickel-free? Yes, all of my jewellery pieces are nickel-free and lead-free. I prioritise using high-quality materials that are safe and comfortable for sensitive skin.

Why should I sign up for your newsletter? By signing up for my newsletter, you gain the advantage of being the first to know about special promotions, new collection releases, and exclusive offers. It's a great way to stay connected and never miss out on exciting updates from Asherah Jewellery.

Why are your items sold at a higher price compared to others? My items are priced higher for many reasons. As an artist and creator, I believe in fair compensation for the craftsmanship involved. Each piece is meticulously handmade, requiring hours of dedicated work, research on patterns, color experimentation, and even the intricate process of weaving and unweaving when necessary. 

Moreover, I prioritize sourcing the highest quality materials for my jewellery. I believe that using superior materials enhances the durability and aesthetic appeal of my pieces, ensuring customer satisfaction and longevity. By investing in top-grade materials, I create jewellery that can be treasured for years to come.

It's worth noting that many artists and creators undervalue their work, often compromising on fair wages. At my brand, I am committed to maintaining ethical standards and ensuring that the true value of craftsmanship is reflected in my pricing. I believe that by choosing my jewellery, you are not only acquiring a beautiful piece but also supporting the artistic process and recognizing the value of handmade artistry

Are your products compliant with the General Product Safety Regulations (GPSR)? I ensure all products comply with GPSR, CE marking, EPR disposal laws and other applicable EU Directives. My EU Responsible Person for GPSR product safety compliance is EU Compliance Partner. Please click here for further information regarding my GPSR compliance. 

Are there any warning labels associated with your products?
While my jewelry is handcrafted with attention to detail, I recommend the following precautions to ensure its longevity and safe use:

• Choking Hazard: Due to small beads and intricate designs, the  jewelry is not suitable for children under the age of 12.
• Allergy Information: While I use high-quality materials, some items may contain metals or coatings that could cause allergic reactions in individuals with sensitivities. Please check product descriptions or contact me for specific material details.
• Care Instructions: To maintain the beauty and durability of your jewelry, avoid exposure to water, harsh chemicals, or prolonged sunlight. Always store pieces in a clean, dry place. You can find out more about care instructions here. 

How can I contact customer support if I have further questions? You can reach out to me by filling out this contact form. I am here to assist you with any inquiries or concerns you may have.