Shop Policies

Shipping Policy 

I create each piece at my little studio in London. Please allow three to five working days for your item to be prepared and ready for shipping, unless otherwise specified. Custom pieces and special orders will be handled on an individual basis and may require up to two weeks or longer for processing.

Once your item has been shipped, you will receive an email notification containing your tracking number for easy order tracking.

For domestic orders within the United Kingdom, I usually offer free delivery via Royal Mail 2nd Class as the standard shipping option. Please note that while this method usually takes around three days for delivery, it is not guaranteed. If you require faster shipping, I recommend selecting Royal Mail Special Delivery or contacting me for further information. Also, please make sure that you enter the correct address and that you use an address that is safe and secure to avoid the package being lost or stolen.

The delivery timeframe for this international shipping varies depending on the destination, typically ranging from as little as ten days to longer durations. I currently post my international shipping via Royal Mail. If you have any inquiries regarding international shipping, please feel free to contact me at hello@asherahjewellery.co.uk.

Please be aware that any import taxes or duties imposed on your items are your responsibility as the recipient.

Returns/Exchange Policy: 

As a solo artist at Asherah Jewellery, it can be financially challenging for me to process refunds, so please make your purchasing decisions thoughtfully. Feel free to reach out to me with any questions before making a purchase, and I will gladly provide you with additional information, images, or videos as needed. My email is: hello@asherahjewellery.co.uk. 

I understand that sometimes a piece may not fit or feel right once you've received it. Your satisfaction with wearing my jewellery is important to me, so here are suggestions on how I can help you:

• You have the option to return the piece in its original condition within 14 days of receiving it for a full refund or store credit. All returns must be authorised via email first. Please contact me before returning it to ensure it falls within the 14-day timeframe, and so that I can anticipate its arrival. In some cases, I may request a photo of the piece before you send it back to verify its original condition. My email is: hello@asherahjewellery.co.uk. 
• If you have retained the packaging, I recommend shipping the return in the provided box. If not, any small jewellery box or a padded Ziploc bag will suffice. When mailing your return, I suggest using bubble wrap or cushion mailer if possible. Return shipping is your responsibility and I will not be responsible for packages lost in the mail. I suggest that you use trackable shipping methods to ensure it arrives. Please email me before you intend to ship the item so that I can provide you with the address.
• Upon receiving your returned item, I will proceed with an exchange, issue store credit, or provide a refund.
• If you purchased one of my pieces from a retailer that sells my work, please follow their specific return procedure.

Repairs Policy: 

 At Asherah Jewellery, I want to ensure your satisfaction with your purchase. If your items arrive damaged or broken, I am here to assist you. Please reach out to me within three days of receiving the items, providing photos of the damage. I will carefully assess each case and determine the appropriate course of action, which may include replacing the items at no additional cost. My email is: hello@asherahjewellery.co.uk.

I accept repairs for up to one year from the date of purchase. Repairs are free if the item is received within the first three months. After three months, the cost of the repair will depend on the extent and type of damage. I will provide an estimate once I assess the item. To return an item for repair, please contact me via email to authorize the repair and to ensure it falls within the specified timeframe.  In some cases, I may request a photo of the piece before you send it back to verify its condition. Use the original packaging if retained, or any small jewellery box or padded Ziploc bag. Use bubble wrap or a cushion mailer for added protection and a trackable shipping method to ensure it arrives safely. Return shipping is the responsibility of the customer. I will not be responsible for packages lost in the mail.

Please note that sale items and custom orders are not eligible for refunds and will be handled on a case-by-case basis. Any damage caused by the customer will be assessed individually to determine the appropriate resolution and potential costs.

 

Custom or Commission Work Policy 

I take pride in creating bespoke pieces that reflect your unique vision and style. The custom process begins with a consultation to discuss your ideas, preferences, and any specific requirements. Once we have a clear understanding of your vision, I will provide a design proposal and a quote. Upon your approval, I will commence the creation of your custom piece.

Payments for custom work are collected in two stages: an initial deposit of 50% of the total cost is required to begin the project, with the remaining balance due upon completion, prior to shipping. All payments are processed securely, and I will provide detailed instructions on how to complete the transaction.

Shipping is free within the UK. For international orders, shipping rates will be based on the options provided on my website. I strongly recommend using trackable shipping methods to ensure the safe delivery of your valuable items.

Custom work is highly personalized, and as such, I do not offer refunds for these pieces. However, if you are not satisfied with the final piece or if it does not fit correctly, please contact me within 14 days of receiving the item. I am committed to ensuring your satisfaction and will work with you to make necessary adjustments or alterations. Please understand that additional costs may apply depending on the extent of the required changes.

By choosing Asherah Jewellery for your custom work, you agree to these terms. My goal is to create a piece that you will cherish for a lifetime, and I am dedicated to making the custom process a positive and fulfilling experience for you. If you have any questions or need further clarification, please do not hesitate to contact me at hello@asherahjewellery.co.uk.